Reference

What You Should Know Before You Start

Your access to hi78 and its services — including deposits via bKash, Nagad, or Rocket — depends on your local law and whether you are in an eligible region. Read these terms carefully so you know exactly where you stand before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh local law appliesbKash, Nagad, Rocket subject to termsContact us for any legal queries
hi78 What You Should Know Before You Start
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only the data needed to run your account securely and process payments through bKash, Nagad, or Rocket. Your personal information is not sold to third parties. We use SSL encryption across the platform and store account credentials in hashed form. You can request a copy of your data or ask us to delete your account by contacting our support team in writing.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable regulations after closure. You may request details of what we hold.

Cookie Use

Cookies track your session state and device preferences so the lobby loads correctly on return visits. You can adjust cookie settings through your browser at any time.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. Any change to your linked bKash, Nagad, or Rocket wallet triggers a fresh verification step.

Requesting Changes

To correct stored personal details or close your account, contact us via email with your account ID. We process confirmed requests within a reasonable period as allowed by law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a specific question about your rights, account eligibility, or how our terms apply to your situation in Bangladesh, our support team can direct your query to the right place. You can reach us through live chat, email, or our account help centre — each channel is staffed to handle legal and policy questions, not just general account issues.

Live Chat Start a chat session directly from your account page. Raise legal or eligibility questions and we will connect you with the right team without delay.
Email Support Send a detailed message for formal legal queries, document requests, or account review matters. We reply with a written record of our response for your records.
Account Help Centre Log in and head to the Help section for policy documents, terms updates, and instructions on submitting identity verification through your account wallet.

Common Legal Questions Answered

These are the questions we hear most often about eligibility, account rights, and how our legal terms work in practice for people accessing hi78 from Bangladesh.

Access depends entirely on your local law and eligible region. We do not confirm or deny legality for any specific location — you are responsible for checking whether online gaming is permitted where you are.

You must meet the minimum age required by the laws of your jurisdiction. When you register, you confirm you meet that requirement. We may ask for age verification documents at any point.

Yes. Accounts that breach our terms — including eligibility violations or providing false information — may be suspended immediately. Any balance held is subject to a review process before we release it.

Email our support team with your account ID and a clear data-access request. We will confirm what we hold and provide it in a readable format within a period consistent with applicable rules.

Identity checks at withdrawal protect both you and the platform from unauthorised use. We may request a government-issued ID or proof that the bKash, Nagad, or Rocket wallet is yours.

We retain a minimum record as required by applicable regulations, then delete remaining personal data. Contact us in writing to confirm your account closure and ask about the retention timeline.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.