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How hi78 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, or Rocket, and browsing behaviour on hi78 are handled with care.

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hi78 How hi78 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Reach out through any of the channels below and we will respond as quickly as we can. Include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat window from any page on hi78 to reach our support team in real time.
Email Support Send your data request or privacy question to our support address and we will follow up to your registered email.
Account Help Centre Log into your hi78 account and use the Help section to submit a formal data request or update your contact preferences.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run your account. Here is what that looks like in practice — from the moment you register to the day you request deletion.

Encryption in Transit

All data moving between your device and hi78 — including bKash and Nagad payment confirmations — travels over encrypted connections so it cannot be intercepted.

Cookie Controls

We use cookies to keep your session active and remember your preferences. You can adjust cookie settings through your browser at any time without losing your account access.

Retention and Deletion

Account data is kept while your account is open and for a defined period after closure. Submit a deletion request through support and we will confirm the timeline that applies to your account.

Access and Correction

You can request a copy of the data we hold on you or ask us to correct inaccurate details. We verify your identity first, then process the request within a reasonable timeframe.

Common Questions About Your Privacy on hi78

These are the questions we hear most often about how your data is handled. If yours is not here, contact support directly.

We collect your name, contact details, device information, and the payment method you use — bKash, Nagad, or Rocket. We also log session and transaction activity to keep your account secure.

We share only what is necessary. Payment processors like bKash and Nagad receive transaction data to complete transfers. We do not sell your information to advertisers or unrelated third parties.

Log into your account and use the Help section, or contact support by email. We verify your identity first, then send your data to your registered contact details.

Yes. Submit a deletion request through support. We will confirm what data can be removed immediately and what must be retained under applicable rules before proceeding.

We retain account records for a period after closure as required by applicable rules. The exact duration depends on your region and local law. Contact support for details specific to your account.

We use cookies to maintain your session and remember preferences. You can manage or block cookies through your browser settings. Some features may behave differently if cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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