Reference

What You Agree To When You Use hi78

These terms set out your rights and our obligations when you open an account and use the platform — including deposits through bKash, Nagad, or Rocket.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentSubject to local lawTerms updated when notified
hi78 What You Agree To When You Use hi78
HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not one-sided. We set out what we expect from you, and we hold ourselves to the same standard of clear communication and fair process. Here is how we handle the areas that matter most to your account.

Account Security

We use encrypted sessions and OTP verification on login. If unusual activity is detected on your account, we will pause access and contact you before any action is taken.

Wallet Verification

Deposits and withdrawals are checked against the wallet name on your account. bKash, Nagad, and Rocket transactions must match your registered details — this protects your funds.

Terms Change Notice

When we update these terms, we post a notice inside the platform and flag it on your next login. We do not change key account rules without giving you a chance to review first.

Dispute Resolution

If you raise a dispute about how a term was applied — a withheld withdrawal or a suspended account — we will review the case and respond with a written outcome via your registered contact.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you believe something has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through live chat, email, and a dedicated account help line — responses cover wallet disputes, access questions, and account status under these terms.

Live Chat Start a live chat session from inside your account dashboard. Our team can walk through any clause, wallet rule or account-status question with you directly.
Email Support Send a detailed message to our support address if your query involves a bKash, Nagad or Rocket payment dispute that needs a written record for follow-up.
Account Help Centre The Help Centre inside your account lists common terms questions — eligibility, wallet rules, account suspension — with step-by-step answers in plain English.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet rules. If your question is not here, use live chat or email to get a direct answer from our support team.

Yes. These terms apply to every deposit method we support, including bKash, Nagad, and Rocket. Each wallet transaction must be made from an account in your own name.

No. We will always post a notice inside the platform before a change takes effect. Your continued use after the update is posted means you have accepted the revised terms.

A breach — such as sharing your login or using a third-party wallet — may lead to a temporary suspension. We will contact you before taking permanent action on your account.

Access and certain features depend on local law and your region. Where local regulations restrict use, those rules take precedence. Eligibility is your responsibility to confirm.

Send a request via email or start a live chat session. Include your account details and the specific clause you believe was applied incorrectly — we respond with a written outcome.

You are responsible for keeping your password and OTP private. If you believe your account has been accessed without your permission, contact us through live chat immediately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.